Last updated: January 2024
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, request consultation services, or contact us for support. This includes:
- Personal identification information (name, email, phone number)
- Financial and benefits-related information
- Communication preferences
- Any other information you choose to provide
2. How We Use Your Information
We use the information we collect to:
- Provide benefits consultation services
- Communicate with you about your consultation requests
- Improve our services and customer experience
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal requirements
- To protect our rights and safety
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Object to processing
- Data portability
6. Contact Information
For any privacy-related questions or concerns, please contact us:
Email: privacy@urbanpeaknow.com
Phone: +44 20 7946 0958
Address: 25 Cannon Street, London, EC4M 5TA